Terms & Conditions

Please review this quote and the following Terms & Conditions carefully. By accepting a quote, the Client acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.

Payment Terms

Unless otherwise agreed in writing, full payment is required before design work or printing commences.

To proceed, the Client must accept this quote via Xero or confirm acceptance via email to raandcodesign@gmail.com. An invoice will then be issued with payment instructions.

All payments must be made in Australian Dollars (AUD).

Approval Deadlines & Print Scheduling

The Client must provide all required content, approvals and feedback by the deadlines specified in the agreed project schedule to enable timely production and printing.

These deadlines are established to allow sufficient time for design, production, shipping and delivery before the Client's required date.

Failure to provide approvals or requested information by the specified deadlines may result in production and delivery delays.

Where delays arise due to late approvals or information supplied by the Client, ra&co.designs Pty Ltd cannot guarantee delivery by the requested date and shall not be liable for any resulting losses, costs or compensation.

Artwork Approval

Approval of final artwork confirms that the Client has carefully reviewed and approved all content, including (but not limited to) spelling, grammar, names, dates, addresses, quantities, layouts, colours and design.

Once artwork has been approved, any further amendments, corrections or reprints requested by the Client will be treated as a new order and charged accordingly.

Design Changes & Additional Revisions

This quotation includes the concepts and revision rounds specified within the proposal.

Any additional revisions, design changes or amendments requested beyond the agreed scope will be charged at the current hourly design rate and may require an updated quote and invoice. Additional revisions may also impact production timelines.

Printing & Colour Variations

The Client acknowledges that slight variations in colour, texture, paper grain, trimming, alignment, foil placement, embossing, letterpress impression and other production characteristics may occur between digital proofs, screen displays, physical samples and final printed products.

Such variations are considered normal within the commercial printing industry and do not constitute defects or grounds for refund or reprint.

Where natural materials such as handmade papers, specialty stocks, fabrics or leather are used, slight variations in colour, texture and finish are expected and accepted.

Supplier Delays

Printing and production are undertaken by independent third-party suppliers.

Where the Client has provided all approvals within the agreed timeframes, ra&co.designs Pty Ltd will use reasonable endeavours to liaise with suppliers and seek appropriate resolutions should unexpected production delays occur.

However, ra&co.designs Pty Ltd cannot guarantee supplier production timeframes and shall not be held liable for delays caused by third-party printers or manufacturers.

Shipping & Postage

Once an order has been dispatched, responsibility for delivery transfers to the nominated postal or courier service.

Whilst ra&co.designs Pty Ltd takes every reasonable care in packaging orders and will assist the Client, where reasonably possible, with lodging investigations or compensation claims, ra&co.designs Pty Ltd is not liable for delays, lost parcels, theft, damage in transit, customs processing, incorrect delivery, or any other issues arising during shipment by third-party postal or courier services.

Shipping charges are non-refundable, and any compensation for lost or damaged parcels is subject solely to the policies and outcomes of the relevant shipping provider.

The Client acknowledges that delays, loss or damage occurring during transit by a third-party carrier do not constitute grounds for cancellation, refund or reimbursement by ra&co.designs Pty Ltd. Any remedy available in relation to such events will be limited to the compensation or claims process offered by the relevant shipping provider.

The Client is responsible for ensuring that all delivery details supplied are accurate and complete. ra&co.designs Pty Ltd is not liable for delays, returned parcels, additional shipping costs, or delivery failures resulting from incorrect or incomplete delivery information provided by the Client.

Estimated Delivery Dates

All production and delivery dates provided are estimates only.

Whilst every reasonable effort will be made to meet agreed timelines, ra&co.designs Pty Ltd cannot guarantee delivery dates where circumstances beyond its reasonable control affect production or shipping.

Force Majeure

ra&co.designs Pty Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, pandemics, industrial action, supplier shortages, transport disruptions, customs delays, government restrictions or postal interruptions.

Cancellation & Refund Policy

Refunds are not available once items have been printed.

The following cancellation terms apply:

• If no design work has commenced, the Client may cancel the order, subject to an administration fee of $200.00 + GST, with the remaining balance refunded.

• If design work has commenced but printing has not yet occurred, ra&co.designs Pty Ltd will retain the greater of 50% of the total invoice value or a minimum design and concept fee of $500.00 + GST, with any remaining balance refunded.

Ownership & Intellectual Property

All concepts, artwork, illustrations, designs and associated intellectual property remain the property of ra&co.designs Pty Ltd unless otherwise agreed in writing.

The Client is granted a licence to use the final approved artwork solely for the purpose for which it was commissioned.

Artwork may not be reproduced, altered, supplied to third parties or reused for other purposes without prior written permission from ra&co.designs Pty Ltd.

Ownership of printed goods remains with ra&co.designs Pty Ltd until full payment has been received.

Portfolio Use

Unless otherwise requested by the Client in writing, ra&co.designs Pty Ltd reserves the right to photograph completed work and use images of the finished products for portfolio, website, social media and promotional purposes.

Storage

Completed orders not collected or shipped within 60 days of completion may be disposed of or recycled unless alternative arrangements have been agreed in writing.

Contact

For any questions regarding these Terms & Conditions, please contact:

ra&co.designs Pty Ltd
Email:raandcodesign@gmail.com

Acceptance

By accepting a quote, the Client confirms that they have read, understood and agree to these Terms & Conditions, together with the pricing, scope of works and payment terms outlined within this quotation.